Your Trusted Partner for MSP Talent Squad.
Build stronger teams to scale your Managed Services.
From Helpdesk and Technical Support to Cloud and Cybersecurity, we connect you with vetted MSP professionals across LatAm who work in your time zone and integrate seamlessly into your workflows.
Why MSP Squads with Lithium
Time & Materials Model: Pay only for the hours your team delivers.
Nearshore Advantage: Same time zone, bilingual, culturally aligned.
Flexible Start: Grow from a few resources to a full squad.
Scalable Teams: Helpdesk, Technical Support, NOC, and Cloud specialists.
Key Roles We Recruit
How It Works
1 |
Define Your NeedsRoles, skill sets, service levels. |
2 |
Assemble Your TeamWe recruit and vet Helpdesk, NOC, Cloud & Security experts. |
3 |
IntegrationSquad starts in 2–3 weeks, working directly with your managers. |
4 |
ScaleAdd more resources as your client base grows. |
How It Works
1 |
Define Your NeedsRoles, skill sets, service levels. |
2 |
Assemble Your TeamWe recruit and vet Helpdesk, NOC, Cloud & Security experts. |
3 |
IntegrationSquad starts in 2–3 weeks, working directly with your managers. |
4 |
ScaleAdd more resources as your client base grows. |
Remote Technical Support
Pasadena, California 🇺🇸
Challenge:
New Digital IT required highly skilled technical support professionals to serve their client Smarsh — a global enterprise with stringent compliance, infrastructure, and SLA demands. The ideal candidates needed to operate across complex cloud environments, perform advanced diagnostics, and maintain outstanding service levels.
Lithium’s Solution:
We successfully placed Technical Support Engineers within days, covering Level 1 and Level 2 support for enterprise SaaS solutions. Our professionals brought expertise in:
- Windows Server & cloud infrastructure diagnostics
- SQL data analysis for troubleshooting
- Containerized environment monitoring
- Ticketing tools like Salesforce
- Cross-functional collaboration with Engineering & SRE teams
Impact:
✅ Improved case resolution speed and quality
✅ Enhanced end-client satisfaction (Smarsh)
✅ Reduced onboarding time with pre-vetted, SLA-aware professionals
✅ Allowed New Digital IT to confidently scale support operations
Remote Technical Support
Pasadena, California 🇺🇸
Challenge:
New Digital IT required highly skilled technical support professionals to serve their client Smarsh — a global enterprise with stringent compliance, infrastructure, and SLA demands. The ideal candidates needed to operate across complex cloud environments, perform advanced diagnostics, and maintain outstanding service levels.
Lithium’s Solution:
We successfully placed Technical Support Engineers within days, covering Level 1 and Level 2 support for enterprise SaaS solutions. Our professionals brought expertise in:
- Windows Server & cloud infrastructure diagnostics
- SQL data analysis for troubleshooting
- Containerized environment monitoring
- Ticketing tools like Salesforce
- Cross-functional collaboration with Engineering & SRE teams
Impact:
✅ Improved case resolution speed and quality
✅ Enhanced end-client satisfaction (Smarsh)
✅ Reduced onboarding time with pre-vetted, SLA-aware professionals
✅ Allowed New Digital IT to confidently scale support operations
Typical Tasks You Can Outsource to Lithium MSP Squads
Helpdesk Support
Tier 1 & Tier 2 support, ticket resolution, end-user assistance.
Network Operations (NOC)
Monitoring, troubleshooting, incident response, uptime management.
Systems Administration
Server management, patching, updates, and backups.
Cloud Management
Microsoft 365, Azure, AWS, Google Workspace.
Cybersecurity Support
Endpoint protection, log monitoring, vulnerability checks.
RMM & Automation
Remote Monitoring & Management, proactive maintenance.
Client Onboarding Support
User provisioning, device configuration, setup.
ERP/Systems Support
Data migration, configuration, process automation.
Build your MSP Squad — Ready in Days
Tell us what you need — we’ll connect you with certified professionals ready to start right away.
The Lithium Nearshore Advantage
Fast. Flexible. Frictionless.
Access certified talent in less than 48 hours.
Work in your same or overlapping time zones.
Professionals trained in U.S. GAAP, fluent in English, and culturally aligned.
Trusted partner who supports sourcing, onboarding, and retention.
